CityWest Homes has reported that it is the first UK housing provider to introduce an innovative technology to transform how it services its boilers. Using the same contactless technology as payment and Oyster cards via a chip in each boiler, the new system from Stics Asset Control allows engineers to access all boiler information simply…
CityWest pioneers Stics contactless boiler servicingRead More →
Mobile Working
Telecetera Connect at Cheltenham Borough Homes
Cheltenham Borough Homes is using Telecetera’s Connect Enterprise mobile software for electrical testing (electrical installation condition reports); the housing provider’s team explain how they are getting on. What made you decide to go digital for electrical testing (EICR)? Shane Danson, electrical and mechanical supervisor, Cheltenham Borough Homes, said, “We’ve been asking for years to get…
Telecetera Connect at Cheltenham Borough HomesRead More →
Wirral Methodist Housing uses Gas Tag for ‘no access’ visits
Wirral Methodist Housing Association (WMHA) was the first housing provider to adopt Gas Tag’s gas servicing software. John Harris, the housing provider’s cyclical and planned property surveyor, explains their use of Gas Tag. What were the main reasons for choosing Gas Tag? Accessing properties has always been a logistical problem for gas safety visits. This…
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Castleton’s repairs contract with Places for People
Places for People has extended its contract for Castleton Technology’s Maintain software (formerly ImpactResponse), covering repairs management, technical services, cloud hosting and integration middleware for the housing provider’s core business applications. The Castleton software is now being used by 500 repairs and maintenance operatives, 200 back-office staff and 60 customer service advisors, and covers over…
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Coastline takes Service Connect from Cloud Dialogs
Coastline Services, the commercial arm of Coastline Housing, has completed the implementation of Cloud Dialogs’ Service Connect to support its repairs, job costing and appointment scheduling operations. Service Connect is designed around giving individual managers and supervisors dashboards that show them anything that needs attention in real time. Coastline said that this has led to…
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Anchor’s dynamic scheduling with Kirona
Sheltered housing provider Anchor is now using Kirona’s online scheduling and workforce management software to improve its inspections and health and safety reporting. Anchor has replaced its previous paper-based processes and records with digital schedules for inspections and mobile working across its workforce of 780 field-based operatives. During a successful pilot project, Kirona’s Job Manager…
Anchor’s dynamic scheduling with KironaRead More →