Infomill, creators of the PartsArena Pro software for heating engineers, has reported how the integration of its software can deliver much-needed cost reductions to housing providers when managing their gas servicing obligations and meeting their KPIs. Jonathan Ralphs, CEO, Infomill, said, “The current HCA Value for Money (VfM) framework has prompted the re-evaluation of housing…
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Mobile Working
Viridian gets 1st Touch mobile app
Viridian Housing is now using a mobile working app from 1st Touch to make its housing officers’ lives easier by reducing administration and cutting out the use of paper. The introduction of the app is part of the housing provider’s Digital First initiative being run by its IT, research and innovation teams. Viridian said that…
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Thenue Housing launches self-service app with 1st Touch
Thenue Housing has launched a free self-service app for its tenants, using software from 1st Touch to offer a range of services previously unavailable on phones or tablets. Brian Gannon, head of housing and community regeneration, Thenue Housing, said, “We have been developing our digital strategy which details how we will maximise our residents’ access…
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PanConnect puts Coastal Housing on the move
Coastal Housing Group is set to deploy PanConnect from Castle Computer Services for mobile working. The introduction of PanConnect is part of a wider IT transformation strategy, and will give Coastal Housing staff a modern, access anywhere system. The system is being implemented by Castle’s dedicated Housing Solutions Division. Shane Griffiths, head of IT, Coastal…
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Sovereign takes control with ROCC
Sovereign Housing Association has selected ROCC’s Uniclass system to optimise its repairs and maintenance service while driving down costs by over £500,000 per year. The new system is part of Spine, Sovereign’s Property Information Network Environment, which is a five-year project to rebuild and refine the complexity of Sovereign’s property services’ IT system, processes and…
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Big data in social housing – What’s the question & who’s asking?
2017 will be a significant year for ‘big data’, with more organisations gathering, processing, storing and deriving value from all forms and sources of data. The number and size of systems that support significant volumes of both structured and unstructured data will rise inexorably too. To many, this momentum is powered by the belief that…
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