Sovereign Housing is bringing all of its repairs service in-house, using software from ROCC and Kirona. While the majority of repairs for Sovereign’s 38,000-homes were already delivered by Sovereign Response, its in-house repairs team, this service has now been extended to its 8,000 homes across Hampshire from October 2016. With reduced costs and increased productivity,…
Sovereign brings repairs in-houseRead More →
Mobile Working
Self-service iAppoint scheduling from 1st Touch
1st Touch has launched iAppoint, a self-service module to streamline customer appointment scheduling by speeding up and improving the processes involved. The company reported that online appointment bookings made using iAppoint cost less than £1 compared with £6-10 for bookings made via call centres. By integrating with a housing provider’s back-office systems, iAppoint aggregates all…
Self-service iAppoint scheduling from 1st TouchRead More →
1st Touch extends 360° technology for big data & real-time tenant services
By using big-data algorithms, predictive analytics and real-time access, the extended version of 1st Touch’s 360° range is now available to transform housing processes while boosting tenant services. The company said that the latest version of its dashboard and collaboration tool could streamline processes by delivering a single, 360° degree-view of all key metrics and…
1st Touch extends 360° technology for big data & real-time tenant servicesRead More →
Castle offers PanConnect for mobile working and self-service
Castle Computer Services has just set up a partnership with Housing Insight to bring the latter’s PanConnect mobile working and customer self-service solution to the housing sector. Paul Sutherland, director of housing solutions, Castle Computer Services, said, “We’re thrilled to be enhancing our offering by partnering with Housing Insight. We recognise the challenges faced by…
Castle offers PanConnect for mobile working and self-serviceRead More →
Love My Housing app launched for estate officers
The business behind the award-winning Love Clean Streets app has launched an app to support housing providers’ estate officers in managing and reporting issues across all of the properties within their remits. Already in use by Homes for Haringey, Love My Housing is a smart app and cloud service for managing and reporting on environmental…
Love My Housing app launched for estate officersRead More →
New Charter transforms with 1st Touch’s 360° tenant portal
A 360° tenant portal system from 1st Touch is being used by New Charter Group to transform its mobile workforce processes and tenant support strategy. The new system delivers a single-view of all key data, both for field operatives through their handheld devices and to tenants through an online portal-based customer hub. Following a review…
New Charter transforms with 1st Touch’s 360° tenant portalRead More →
