I have always been impressed by the way that new IT developments evolve from some high technology test-bed into crucial business applications. By offering to deliver hitherto unattainable business benefits, these IT developments quickly become an agent for change, as existing systems start to incorporate the next big thing. As we all recall, mobile workforce…
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Mobile Working
Merlin Housing’s real-time stock ordering with Travis Perkins
Travis Perkins has won a £6 million materials contract with Merlin Housing Society over the next five years, with the aim of reducing void times and increasing the number of repairs carried out each day. Tablet devices will be used to keep track of the materials used for every repair. The automated system will then…
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First Wessex gets agile with Castleton
First Wessex has implemented Castleton Technology’s Agile Tenancy and Income Management application to enable more mobile working and support the housing provider’s ‘digital first’ approach. Tracey Spargo, business systems manager, First Wessex, said, “Our neighbourhoods and income teams now have access to information from our Orchard housing management system on smart phones and tablets. The…
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First Choice saves £750k on repairs and maintenance
Since partnering with First Choice Homes Oldham during the last two years, a combined solution from ROCC and Kirona has helped the housing provider to save more than £750,000 in the delivery of repairs and maintenance. Stephen Repton, assistant director for business transformation, First Choice Homes Oldham, said, “The ROCC solution has really transformed the…
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Sovereign brings repairs in-house
Sovereign Housing is bringing all of its repairs service in-house, using software from ROCC and Kirona. While the majority of repairs for Sovereign’s 38,000-homes were already delivered by Sovereign Response, its in-house repairs team, this service has now been extended to its 8,000 homes across Hampshire from October 2016. With reduced costs and increased productivity,…
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Self-service iAppoint scheduling from 1st Touch
1st Touch has launched iAppoint, a self-service module to streamline customer appointment scheduling by speeding up and improving the processes involved. The company reported that online appointment bookings made using iAppoint cost less than £1 compared with £6-10 for bookings made via call centres. By integrating with a housing provider’s back-office systems, iAppoint aggregates all…
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