Wales & West Housing Association has completed the implementation of K2’s Blackpearl and Smartforms to augment its existing Microsoft Sharepoint capabilities. The software is now being used by over 300 end-users. Wales & West previously relied on Microsoft SharePoint and several other key IT systems in areas such as housing and repairs, but none of…
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Mobile Working
New doorstep appointments module from 1st Touch
1st Touch has just launched a doorstep appointments module to simplify and speed up appointment scheduling by either mobile housing staff or by tenants through a self-service portal and self-service app. Whilst visiting tenants at home, the new module enables mobile workers to book appointments through their handheld devices for services such as repairs, financial…
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1st Touch mobilises Thenue Housing
Thenue Housing Association has introduced mobile workforce technology from 1st Touch in order to deliver more services digitally through its mobile operatives. These will initially include estate management and tenancy services along with pre- and post-void inspections. 1st Touch was chosen because of its software’s ability to integrate with Thenue Housing’s Aareon housing management systems…
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Wakefield & District Housing on the move with Capita
Capita has helped Wakefield & District Housing improve productivity by a third following the introduction of its mobile working software. With responsibility for maintaining the homes of more than 20 per cent of the local population, WDH deals with a wide variety of tenant enquiries every day, ranging from the urgent to the routine. As…
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InterNETalia transforms Hyde’s maintenance services
The Hyde Group is using InterNETalia’s AccuServ solution for the delivery of responsive repairs and planned maintenance of its 12,000 homes. AccuServ will deliver an agile, flexible service to tenants, with work ranging from kitchen and bathroom adaptations for elderly or disabled tenants, through to out-of-hours emergency repairs, gas servicing and voids management. The improved…
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Capita delivers mobile working at Clyde Valley
Clyde Valley Housing Association has recently implemented Capita’s mobile working software, and staff are already seeing the time-saving benefits. The implementation is an extension of CVHA’s existing Capita OpenHousing software deployment alongside its addition of Capita’s mobile debt management module in May 2015. The housing provider went live with the pre- and post-inspection mobile modules…
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