Thenue Housing Association has introduced mobile workforce technology from 1st Touch in order to deliver more services digitally through its mobile operatives. These will initially include estate management and tenancy services along with pre- and post-void inspections. 1st Touch was chosen because of its software’s ability to integrate with Thenue Housing’s Aareon housing management systems…
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Mobile Working
Wakefield & District Housing on the move with Capita
Capita has helped Wakefield & District Housing improve productivity by a third following the introduction of its mobile working software. With responsibility for maintaining the homes of more than 20 per cent of the local population, WDH deals with a wide variety of tenant enquiries every day, ranging from the urgent to the routine. As…
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InterNETalia transforms Hyde’s maintenance services
The Hyde Group is using InterNETalia’s AccuServ solution for the delivery of responsive repairs and planned maintenance of its 12,000 homes. AccuServ will deliver an agile, flexible service to tenants, with work ranging from kitchen and bathroom adaptations for elderly or disabled tenants, through to out-of-hours emergency repairs, gas servicing and voids management. The improved…
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Capita delivers mobile working at Clyde Valley
Clyde Valley Housing Association has recently implemented Capita’s mobile working software, and staff are already seeing the time-saving benefits. The implementation is an extension of CVHA’s existing Capita OpenHousing software deployment alongside its addition of Capita’s mobile debt management module in May 2015. The housing provider went live with the pre- and post-inspection mobile modules…
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Oneserve’s views on field service management
Oneserve has reported that the market it operates in is being stifled by the market leaders who are putting their own interests before the needs of their customers. Operating in a service-oriented market, Oneserve is calling this a fundamental flaw, questioning the integrity of such providers and the quality of the service they deliver to…
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1st Touch puts Together Housing on the move
Together Housing Group is deploying mobile workforce software from 1st Touch across its seven operating companies in order to boost its value for money strategy. At the start of its selection process, Together Housing decided that it wanted a single mobile solution so that it could harmonise policies and procedures across its multi-company structure. Having…
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