Ongo, the partnership organisation set up by North Lincolnshire Homes, is now using Kirona’s Project Planner module to manage its voids work alongside its existing Xmbrace DRS scheduling software to allocate work to its responsive repairs team. John Smith, Head of Voids, North Lincolnshire Homes, said, “Project Planner is unique in the way it breaks…
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Mobile Working
1st Touch launches mobile working for smaller landlords
Smaller housing providers can now access the same mobile working capabilities as their larger counterparts following the launch by 1st Touch of a new package for up to 15 users and three of its mobile working modules. Along with full implementation and support, qualifying housing providers can choose from over ten individual modules, such as…
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1st Touch gets Halton Housing mobile
As part of its ‘digital first’ strategy, Halton Housing Trust has introduced 1st Touch mobile software and developed a new tenant self-service app. Halton Housing originally chose 1st Touch as their mobile technology provider for its responsive repairs operations due to 1st Touch’s close integration with the housing provider’s Aareon QL housing management system, with…
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Measuring IT – Are you looking in the right direction
I have recently been thinking about the sorts of performance measures that get used in the housing sector and the way that IT systems are used to generate management information. I have come to the conclusion that much of that management information probably at best represents something different to what most senior managers and board…
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SharePoint beats mobile coverage for Coastline
Coastline Housing in Cornwall is using Microsoft SharePoint to combat the difficulties of very patchy mobile coverage across its rural properties. Justin Floyd, mobile solutions architect, Coastline Housing, said, “Unreliable coverage in Cornwall has been our biggest barrier to mobile working to date. Coverage is patchy at best, even with the help of BT wi-fi…
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One Housing chooses Oneserve for in-house maintenance
One Housing has chosen Oneserve to support the creation of One Direct, its in-house maintenance service. Ceri Theobald, operations director, One Housing, said, “The partnership with Oneserve is an extremely important part of our creation of One Direct. We are already scoping out how the Oneserve system can be implemented to help improve efficiency on…
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