As part of its ‘digital first’ strategy, Halton Housing Trust has introduced 1st Touch mobile software and developed a new tenant self-service app. Halton Housing originally chose 1st Touch as their mobile technology provider for its responsive repairs operations due to 1st Touch’s close integration with the housing provider’s Aareon QL housing management system, with…
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Mobile Working
Measuring IT – Are you looking in the right direction
I have recently been thinking about the sorts of performance measures that get used in the housing sector and the way that IT systems are used to generate management information. I have come to the conclusion that much of that management information probably at best represents something different to what most senior managers and board…
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SharePoint beats mobile coverage for Coastline
Coastline Housing in Cornwall is using Microsoft SharePoint to combat the difficulties of very patchy mobile coverage across its rural properties. Justin Floyd, mobile solutions architect, Coastline Housing, said, “Unreliable coverage in Cornwall has been our biggest barrier to mobile working to date. Coverage is patchy at best, even with the help of BT wi-fi…
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One Housing chooses Oneserve for in-house maintenance
One Housing has chosen Oneserve to support the creation of One Direct, its in-house maintenance service. Ceri Theobald, operations director, One Housing, said, “The partnership with Oneserve is an extremely important part of our creation of One Direct. We are already scoping out how the Oneserve system can be implemented to help improve efficiency on…
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North West Leicestershire goes mobile
Oneserve has helped North West Leicestershire District Council to modernise its DLO and move to mobile working. Since its introduction, the council mobile workers have completed 15 per cent more jobs per week and reduced its reliance on external contractors. The Oneserve scheduling solution enables NWLDC to let its operatives make more on-site decisions, showing…
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Mobile asset management from In4systems
In4systems is launching a new mobile version of its Promaster asset management solution, developed in consultation with Longhurst Group, Magenta Living and other In4systems housing customers. The company reported that it had adopted a new approach to the design of the new mobile product, based on user-centred design (UCD) processes to gain a comprehensive view…
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