The London Borough of Redbridge has gone live with a new online repairs service from Made Tech. The user-centred service for the council’s 5,500 tenants is easy to use and avoids complex language and unnecessary logins. Tenants simply go online to log their repairs; confirmation is then immediate via text or email. Tom Harrison, programme…
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Mobile Working
BCH boosts mobile working with Abzorb
Black Country Housing has rolled out a new Samsung phone and tablet estate from Abzorb to improve remote working and connectivity. Steve Kesterton, ICT project manager, Black Country Housing, said, “All of our staff now either hybrid-work or are out and about visiting tenants or doing repairs, so constant and reliable connectivity is vital. Even…
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Housing repairs… Why technology is only part of the answer
Let’s not get distracted by shiny new bits of technology while ignoring the fundamentals of what we need to build. New technology has brought both opportunities and challenges to housing services (including repairs), promising greater efficiencies once they’re in place but requiring patience, investment and cultural shifts to make sure we adopt the right tools…
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Soho Housing’s digital repairs with Evo
Soho Housing is set to deploy Evo’s property management platform in a trial project to fully digitise its repairs service. During the trial, Evo will take over responsibility for the management and delivery of all repairs, contractors and documentation relating to around 25 per cent of Soho Housing’s properties. Evo will give residents an app…
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Flagship selects Totalmobile for repairs
Totalmobile’s Connect software for scheduling repairs is now being deployed across Flagship Group’s operations. Connect will be used by Flagship’s staff and tenants to schedule maintenance and repairs work, while also providing real-time data on the status of all projects and employees in one place. Almost 500 Flagship employees were trained on Connect during April…
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Lewisham Homes takes on Localz for ‘last mile’ communications
Lewisham Homes has recently deployed Track My Appointment and Rate My Experience software from Localz to provide its tenants with automated ‘last mile’ updates around repairs and maintenance appointments. Sarah Willcox-Jones, director of repairs, Lewisham Homes, said, “We look forward to seeing the difference this technology makes to our residents. We know that they want…
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