Mobile working software provider 1st Touch has announced its housing awards for 2013, based on how some of its customers have used its software. The winners were: Success award: based on outstanding benefits and return on investment gained from mobile technology implementation and roll-out, won by South Yorkshire Housing based on it completing an extra…
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Mobile Working
Look after your workers
Sir – The recent incident in London during which a bailiff and a housing association worker were left with gunshot wounds during an eviction allegedly over rent arrears, has highlighted the possible dangers faced by front-line workers sent to deal with unknown situations. The two injured people during the London incident were a collections officer…
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1st Touch appoints implementations manager
1st Touch has appointed Tim Birkett as an implementations manager. He joins from Morrison Facilities Services where he was the senior applications architect. Birkett will manage the customer implementation of 1st Touch mobile solutions, including the supervision of a team of implementation consultants who ensure the smooth integration of 1st Touch software with customers’ existing…
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New iPad forms app from Digital Field Solutions
Digital Field Solutions has released its new Formworks app for iPads. The app eliminates the need for paper forms and has the potential to halve data-processing times, and enables surveyors, property and facilities managers to easily create and update their own mobile forms. The Formworks app allows field staff to easily complete a form during…
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Transforming neighbourhood mobile working at Yorkshire Housing
Yorkshire Housing’s head of neighbourhoods, Nadhia Khan explains the results of staff working in a mobile way in neighbourhoods and what they have learned along the way. Neighbourhood operating model principles In 2012, we set up a customer service programme to create a new customer service centre in Leeds, review service processes and implement a…
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Acuma delivers mobile SAP solution for Community Housing
Community Housing Group has completed the implementation of an SAP-based mobile working solution developed by Acuma to increase productivity of their housing and field officers by giving them access to corporate data on iPads. Having reviewed CHG requirements and business operations, Acuma recommended a native iPad application with offline capability, integrated with CHG’s core business…
Acuma delivers mobile SAP solution for Community HousingRead More →