Having used Xmbrace DRS dynamic scheduling software since 2009, Wigan and Leigh Housing extended its use earlier this year to its wider estate management services. Before the widespread introduction of mobile working and dynamic scheduling, WLH’s 80 customer-facing staff had two main problems. First, appointments were made in isolation with no way for the officers…
Streamlined scheduling at Wigan & Leigh with XmbraceRead More →
Mobile Working
SDM’s housing software goes mobile
SDM Housing has introduced a range of free mobile apps for its housing customers to enable them to provide services on the move to their tenants. The apps provide mobile access through iPhones and android devices to SDM’s complete suite of housing management software. Clive Harris, chairman and CEO, SDM Housing, said, “We launched the…
SDM’s housing software goes mobileRead More →
Telecetera mobilises Severn Vale’s workers
Severn Vale Housing Society has successfully deployed a mobile working system from Telecetera for its repairs team. The system is now being used by around 30 field-based workers and 15 office-based staff, and has meant that there are now hardly ever any outstanding or active repair tickets. Telecetera reported that the mobile project cost in…
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Connexion2 protects Thames Valley workers
Thames Valley Housing Association is now using Identicom lone-worker devices from Connexion2 to protect its front-line staff. The devices were bought as part of Connexion2’s SoloProtect package which includes inclusive billing, 24/7 monitoring, SIM card, network access, device training and monthly monitoring. TVHA previously used mobile and landline phones combined with an emergency code to…
Connexion2 protects Thames Valley workersRead More →
Mobile access – The clever compromise
Housing providers across the country are waking up to the reality that their customers aren’t where they left them. Increasing numbers of tenants are demanding services whenever and wherever they want them so the Longhurst Group is on the move. Over the past year, we have developed our customer websites to deliver increased functionality allowing…
Mobile access – The clever compromiseRead More →
RHP launches mobile site
Following its introduction of an online two-hour repairs booking service last year, RHP has now introduced a new mobile site and device detection for its website, after a profiling survey in 2012 found that 20 per cent of tenants accessed the internet via mobile devices. Visitors to the main RHP website through a mobile device…
RHP launches mobile siteRead More →
