AmicusHorizon has just signed an enterprise licence agreement for mobile workforce software from 1st Touch. The licence enables AmicusHorizon to access the full range of 1st Touch software modules as it mobilises all 350 front-line staff such as asset management inspectors, surveyors and housing officers. 1st Touch applications enable programming-free, user-customisable solutions to be created…
AmicusHorizon mobilises 350 workers with 1st TouchRead More →
Mobile Working
Liquid Voice protects SitexOrbis lone workers with IVR & call recording
Call recording and contact centre specialist Liquid Voice has completed a successful IVR project for SitexOrbis, a provider of property and people protection services. As part of SitexOrbis’ Code5 lone worker protection service, the project has integrated call recording, IVR, GPS, scheduling and incident handling to help the company’s 24/7 response team provide rapid assistance…
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The road to true mobility
Mat Ashmore, head of ICT at North Lincolnshire Homes explains about how making the workforce truly mobile has revolutionised the way staff work. By using technology, we have been able to create a virtual world where people can work from wherever they are, removing the need to be office-based full-time but still being in contact…
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Vivark in the cloud with Oneserve
Housing repairs and maintenance provider Vivark is mobilising its workforce with a new cloud-based service from Oneserve. The field service management software and tablet devices will be used to improve collaboration and communication between Vivark’s 160 field operatives and its office-based staff, call centre teams and contractors. Oneserve was launched in 2011, having been originally…
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Bring your own device – Is it right for you?
Housing Technology interviewed experts on the ‘bring your own device’ (BYOD) trend from Accellion, Diligent Boardbooks, JMC IT, MET, Microsoft, Oneserve and Sovereign Business Integration Group to find out how BYOD is relevant to housing providers, its advantages and disadvantages, its different delivery models and who is driving its adoption in housing. The BYOD trend…
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Peak-Ryzex & 1st Touch mobilise £200,000 of savings for South Yorkshire Housing
South Yorkshire Housing Association has reported that it has saved over £200,000 and completed more than 1,100 extra jobs during its first year of using a mobile working system from Peak-Ryzex and 1st Touch. South Yorkshire Housing’s responsive repairs team previously used a paper-based scheduling process for managing all maintenance and repair jobs. This was…
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