Your Housing Group has improved the efficiency of its field operations with the Visitour scheduling software from FLS – Fast Lean Smart, achieving a 30 per cent increase in productivity for its operatives. Following a strategic review of its operational efficiencies towards achieving value for money and customer satisfaction targets, YHG embarked on an IT…
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Mobile Working
Hyde signs repairs contract with Totalmobile
Totalmobile has won a three-year contract with Hyde Group to extend the use of its field-service and dynamic scheduling software across the housing provider’s wider operations, including asset management, building safety, neighbourhoods and safer homes. Mark Batchelor, director of property services, Hyde Group, said, “When we first contracted with Totalmobile, we wanted a unified solution…
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Capital Letters partners with Evo Digital to tackle homelessness
Capital Letters is moving its repairs, maintenance and compliance services to an online, tenant-driven platform from Evo Digital to improve how the company tackles homelessness in London. Capital Letters was established in 2019 in response to London’s homelessness crisis and is funded by the government’s Department for Levelling Up, Housing and Communities (DLUHC). Evo comprises…
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Localz powers Ian Williams’ responsive & planned repairs
Localz has been chosen by housing services provider Ian Williams to power its planned and responsive repair services. The Localz platform enables automated customer updates, live operative tracking and real-time feedback around service appointments, all via a management dashboard connecting Ian Williams’ field-based staff and office workers. The housing services provider has chosen to implement…
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United Living signs with Totalmobile
United Living is set to implement a suite of field-service software from Totalmobile. The software covers job management, mobile working and lone-worker protection, with the overall aim of streamlining the property service provider’s operations through faster response times and better value for money. An integrated solution comprising Totalmobile’s Connect, Mobilise, Protect and Utilise solutions will…
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Improving tenant satisfaction with field management software
Housing providers are facing increasing economic and consumer regulations, from governance and financial viability to home and tenancy standards. Housing providers and their residents and stakeholders have now been consulted by the Regulator of Social Housing (RSH) on proposals for new Tenant Satisfaction Measures, scheduled for release in April 2023. In parallel with the RSH,…
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