City Building (Glasgow) has chosen mobile working software from 1st Touch to support its responsive repairs and gas operatives working for many of the company’s housing customers. The 1st Touch implementation is City Building’s second attempt at mobile working, having previously tried another mobile application and realised the importance of closely integrating the mobile software…
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Mobile Working
Mobile working gathers pace – NDL report
Mobile working in housing and local government is set to go ‘main stream within the next three years’ according to a new mobile working report from NDL, with both the size and the scope of the projects predicted to increase dramatically. 60 per cent of housing providers and local authorities now have a line of…
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1st Touch makes new sales appointment
Industry veteran Ronnie Maclean has joined mobile solutions provider 1st Touch in a new sales role as part of the company’s programme of expansion and investment. Maclean has spent the past two years working for Documotive and the previous 12 years with IBS OpenSystems (before its acquisition by Capita in 2008). Robert Dent CEO, 1st…
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Cottsway surveyors go mobile with MIS
Cottsway Housing Association is one of the first customers to adopt MWS Surveyor from MIS Active Management Systems, the supplier of Cottsway’s existing housing management system. Cottsway’s previous survey processes were paper-based which not only needed internal administrative staff to transcribe the data but also often resulted in backlogs of surveys waiting to be transcribed…
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VerseOne streamlines CHP’s contractors
CHP has transformed its contractor management with a new online tool from VerseOne that gives the housing provider better visibility of the status of assigned maintenance and repair jobs. The new Incident Process Manager system went live in May 2011 after a three-month development process, with around half of CHP’s contractors now already using the…
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South Yorkshire mobile with 1st Touch
South Yorkshire Housing Association has just begun using mobile workforce software from 1st Touch for its responsive repairs staff, with the intention of extending the use of the new tool to other field-based workers over time. SYHA has been keen to introduce PDA-based mobile working for some time but it needed to fine-tune its Aareon…
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