Hyde Group has given Blackberry devices running Guardian24’s lone-worker security system to 1,000 staff covering its housing, repairs, sales and arrears operations. The three-year contract began in early 2010. The provision of the new service is due to a combination of the housing provider’s concern for its lone worker’s safety and its Health and Safety…
Blackberry alerts for Hyde’s lone workersRead More →
Mobile Working
Edinburgh on the move with Kirona and BT
As part of its Smart City vision, City of Edinburgh Council is using a mobile working platform developed by Kirona and BT to improve the productivity of its maintenance and repairs staff. Due to better use of its 210 in-house tradesmen, the council has already reported its need to outsource repair jobs for its 23,000…
Edinburgh on the move with Kirona and BTRead More →
1st Touch integration partnership with OpenSpan
1st Touch has formed a partnership with OpenSpan, a provider of user process management software, in order to make integration easier between back-office applications and mobile services. As the catalyst for the partnership, 1st Touch said housing providers often face significant integration fees from their back-office system vendor or are tied in to unacceptable proprietary…
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1st Touch mobilises Severn Vale
Severn Vale Housing Society has chosen mobile technology from 1st Touch to support its responsive repairs operation across 3,500 homes around Gloucestershire, with the implementation due to be completed imminently. Following a review of its responsive repairs operation, comprising 18 multi-skilled tradesmen and gas engineers, Severn Vale decided to overhaul the purchasing of materials, reducing…
1st Touch mobilises Severn ValeRead More →
Civica mobilises Coastline
Coastline Housing and its subsidiary, Coastline Services, have introduced mobile working for its housing maintenance team with help from Civica. Coastline and Civica ran a pilot trial of the PDA-based service in August 2009 followed by its organisation-wide deployment in November 2009. Despite having relatively few properties (3700) to manage, they are spread over a…
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Blackpool Coastal & Telecetera awarded for IT innovation
Blackpool Coastal Housing and Telecetera recently won the ‘Innovation in Housing Technology’ award at the Housing Excellence Awards in Manchester. The two organisations’ success follows the implementation of Telecetera’s workforce management system at BCH to support remote working and dynamic scheduling. Cyril Holland, director, Blackpool Coastal Housing, said, “The award is a recognition of the…
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