Coastline Housing and its subsidiary, Coastline Services, have introduced mobile working for its housing maintenance team with help from Civica. Coastline and Civica ran a pilot trial of the PDA-based service in August 2009 followed by its organisation-wide deployment in November 2009. Despite having relatively few properties (3700) to manage, they are spread over a…
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Mobile Working
Blackpool Coastal & Telecetera awarded for IT innovation
Blackpool Coastal Housing and Telecetera recently won the ‘Innovation in Housing Technology’ award at the Housing Excellence Awards in Manchester. The two organisations’ success follows the implementation of Telecetera’s workforce management system at BCH to support remote working and dynamic scheduling. Cyril Holland, director, Blackpool Coastal Housing, said, “The award is a recognition of the…
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1st Touch heads Northwards
Mobile working has been introduced at Northwards Housing’s repairs and maintenance operations after Manchester Working, Northwards’ external contractor, installed new IT systems from 1st Touch, Civica, ROCC and Xmbrace. As a three-star rated ALMO for Manchester City Council with over 12,500 properties, one of Northward’s primary objectives is delivering very high levels of service to…
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Mobisoft texting delivers for Northampton BC
Northampton Borough Council’s housing department has cut its tenant communications costs by a third following the implementation of a text-messaging system from Mobisoft. The council’s housing department was previously using traditional methods such as adverts, leaflets, posters and letters to reach tenants in NBC’s 12,000 properties but was receiving a consistently poor response. NBC therefore…
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Mobysoft trial nets Moat £37,000 of late rent
Moat has just completed an eight-week trial of Mobysoft’s rent arrears module, resulting in the collection of £37,000 of overdue rent. The success of the trial has meant that Moat has signed a longer-term contract with Mobysoft to reduce rent arrears across its 20,000 properties. Mobysoft’s rent arrears module bolts onto housing providers’ existing housing…
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Savings at Rochdale with Mobysoft
Rochdale Boroughwide Housing has made annual savings of £200,000 and reduced incidences of ‘no access’ for maintenance and repairs visits by 80 per cent following the introduction of an automated SMS text message reminder service from Mobysoft. Mobysoft’s system automatically texts the tenant a reminder in advance of a maintenance or repair visit, checking their…
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