Mobile working has been introduced at Northwards Housing’s repairs and maintenance operations after Manchester Working, Northwards’ external contractor, installed new IT systems from 1st Touch, Civica, ROCC and Xmbrace. As a three-star rated ALMO for Manchester City Council with over 12,500 properties, one of Northward’s primary objectives is delivering very high levels of service to…
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Mobile Working
Mobisoft texting delivers for Northampton BC
Northampton Borough Council’s housing department has cut its tenant communications costs by a third following the implementation of a text-messaging system from Mobisoft. The council’s housing department was previously using traditional methods such as adverts, leaflets, posters and letters to reach tenants in NBC’s 12,000 properties but was receiving a consistently poor response. NBC therefore…
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Mobysoft trial nets Moat £37,000 of late rent
Moat has just completed an eight-week trial of Mobysoft’s rent arrears module, resulting in the collection of £37,000 of overdue rent. The success of the trial has meant that Moat has signed a longer-term contract with Mobysoft to reduce rent arrears across its 20,000 properties. Mobysoft’s rent arrears module bolts onto housing providers’ existing housing…
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Savings at Rochdale with Mobysoft
Rochdale Boroughwide Housing has made annual savings of £200,000 and reduced incidences of ‘no access’ for maintenance and repairs visits by 80 per cent following the introduction of an automated SMS text message reminder service from Mobysoft. Mobysoft’s system automatically texts the tenant a reminder in advance of a maintenance or repair visit, checking their…
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Bromsgrove District Housing capturing customer data on the move
Marie Hailing, community services manager at Bromsgrove District Housing Trust, outlines how the organisation has deployed a new BlackBerry-based system to help housing officers capture key customer data while out in the community. Bromsgrove District Housing Trust has eight housing officers, each of whom manages a local area and has responsibilities including introducing new tenants…
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Office Buddy protection
iSafeNet has released Office Buddy, an iPhone application for lone worker protection, which is already being used by Linc-Cymru Housing Association’s field staff on their iPhones to complement their existing paper-based buddying system. James Bulgo, senior ICT officer, Linc-Cymru Housing Association and developer of Office Buddy, said, “I had the idea for Office Buddy while…
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