Octavia Software Solutions and 1st Touch have signed a reciprocal partnership agreement, allowing both companies to sell the other’s products. 1st Touch has integrated its mobile workforce solution with the new .Net based version of Oska, Octavia’s Supporting People application. Many organisations providing Supporting People services are still using paper-based processes. This typically takes up…
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Mobile Working
Stevenage Homes gains two-star rating with 1st Touch
Having implemented a mobile working system from 1st Touch, Stevenage Homes has been awarded a two-star rating by the Audit Commission. As an ALMO for Stevenage Borough Council, Stevenage Homes’ repairs and maintenance team deals with around 30,000 jobs each year across 8300 properties. Implementing a mobile solution had been identified as an opportunity for…
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Herefordshire Housing live with 1st Touch
Herefordshire Housing is using mobile workforce software from 1st Touch to support responsive repairs services for residents in its 5000 properties. Integrating with Herefordshire Housing’s Orchard housing management system, the 1st Touch mobile system replaces the previous paper-based job system by sending electronic job tickets directly to 25 maintenance and repair workers’ PDAs. This simultaneously…
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Use your voice
James Kippenberger, UK sales director for BigHand, explains how housing providers can get more done by installing voice productivity software (VPS). Used by thousands of organisations around the world, VPS enables end-users to record, edit and send voice files or verbal tasks via smartphones to office-based resources and access round-the-clock outsourced services. VPS recordings submitted…
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Opti-Time at Charnwood Neighbourhood Housing
Charnwood Neighbourhood Housing has been using Xmbrace’s Opti-Time workforce scheduling system since May 2008, six months after having been set up as an ALMO for Charnwood Borough Council’s 6000 properties. CNH needed to improve appointment performance and customer care while cutting excessive fuel costs. Furthermore, the Audit Commission identified shortcomings with CNH’s IT services and…
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Xmbrace scheduled for success
Housing Technology talks to David Todd, CEO of Xmbrace, about workforce scheduling, how Xmbrace has grown since its inception in 2001 and technology trends in social housing. Xmbrace was established in 2001 as a specialist systems integrator selling the Opti-Time workforce scheduling system in the UK. Having found early success in social housing, the company…
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