Herefordshire Housing is using mobile workforce software from 1st Touch to support responsive repairs services for residents in its 5000 properties. Integrating with Herefordshire Housing’s Orchard housing management system, the 1st Touch mobile system replaces the previous paper-based job system by sending electronic job tickets directly to 25 maintenance and repair workers’ PDAs. This simultaneously…
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Mobile Working
Use your voice
James Kippenberger, UK sales director for BigHand, explains how housing providers can get more done by installing voice productivity software (VPS). Used by thousands of organisations around the world, VPS enables end-users to record, edit and send voice files or verbal tasks via smartphones to office-based resources and access round-the-clock outsourced services. VPS recordings submitted…
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Opti-Time at Charnwood Neighbourhood Housing
Charnwood Neighbourhood Housing has been using Xmbrace’s Opti-Time workforce scheduling system since May 2008, six months after having been set up as an ALMO for Charnwood Borough Council’s 6000 properties. CNH needed to improve appointment performance and customer care while cutting excessive fuel costs. Furthermore, the Audit Commission identified shortcomings with CNH’s IT services and…
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Xmbrace scheduled for success
Housing Technology talks to David Todd, CEO of Xmbrace, about workforce scheduling, how Xmbrace has grown since its inception in 2001 and technology trends in social housing. Xmbrace was established in 2001 as a specialist systems integrator selling the Opti-Time workforce scheduling system in the UK. Having found early success in social housing, the company…
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It’s good to talk
Richard Quine, director of product management and development at InTechnology, explains how push-to-talk technology can help housing staff perform better while keeping their employers on the right side of the law The nature of the housing sector is that invariably any communications system needs to take account of the disparate and diverse needs of those…
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Orange vehicle tracking for BSG
BSG Property Services has deployed Orange’s Fleet Link vehicle tracking system, based on Aeromark technology. BSG’s core business is the delivery of planned maintenance for RSLs and providing support for the Decent Homes programme. BSG’s previous vehicle tracking system did not deliver accurate vehicle location positioning and was therefore rarely used by staff. During discussions…
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