Richard Quine, director of product management and development at InTechnology, explains how push-to-talk technology can help housing staff perform better while keeping their employers on the right side of the law The nature of the housing sector is that invariably any communications system needs to take account of the disparate and diverse needs of those…
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Mobile Working
Orange vehicle tracking for BSG
BSG Property Services has deployed Orange’s Fleet Link vehicle tracking system, based on Aeromark technology. BSG’s core business is the delivery of planned maintenance for RSLs and providing support for the Decent Homes programme. BSG’s previous vehicle tracking system did not deliver accurate vehicle location positioning and was therefore rarely used by staff. During discussions…
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ROCC and 1st Touch partnership
1st Touch is partnering with ROCC, with 1st Touch’s mobile workforce system now integrated into ROCC’s Uniclass housing system. The partnership follows joint projects by the two organisations at Powys Council, 2010 Rotherham and Morrison. ROCC’s housing repair system, which brings together property, tenant and service delivery data into a widely-accessible, unified information resource, is…
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Making a business case for mobile working
Mobile working systems have proven to be one of the most successful ways for housing organisations to deliver transformation and efficiency savings. They offer numerous benefits, from cost reductions and improved customer service to lower carbon emissions and better staff retention. However to gain funding for a mobile system, you need to build a realistic…
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Family Mosaic’s destiny with digital pens
Family Mosaic is using a digital pen system from Destiny to reduce administration and increase the time staff spend with clients. As well as providing housing for more than 45,000 people across London and Essex, Family Mosaic also has a large portfolio of homes for people with extra support needs. Local authorities now require support…
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CHP totally mobile
CHP has replaced its in-house mobile working system with an integrated solution from TotalMobile to improve repairs and maintenance productivity by 40 per cent and cut its external contractor costs by £300,000. CHP originally built its own mobile working system, known as Electronic Job Distribution (EJD), in 2005. This was a web-based application which its…
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