I first heard the term ‘mobile first’ not long into my software career while working for an ecommerce provider. At the beginning of the transaction journey, there was an ever-growing trend that consumers were no longer searching for products and services using desktop computers, instead using mobile devices. This was predominantly down to the evolution…
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Mobile Working
Community Housing streamlines repairs with Civica Cx
Community Housing is now using Civica’s Cx Housing and Contractor Workforce software as a single repairs platform to help it manage its responsive, planned and voids work. Andy Willetts, head of digital and project management, Community Housing, said, “With an average of 18,000 repairs logged each year, our contact centre team and planners can now…
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NEC Housing transforms Reading’s repairs
Following Reading Borough Council’s implementation of NEC Housing to improve its end-to-end repairs processes by keeping everything in one place, the council’s project manager, Johnnie Stanley, explains why this ‘all in one’ approach matters. What’s different about repairs management in NEC Housing? Stanley said, “Reading’s current solution only extends so far. We’ve a separate repairs…
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Totalmobile buys Working Time Solutions
Totalmobile has just completed its acquisition of Working Time Solutions (WTS), a Manchester-based provider of shift planning, rostering and workforce management software. The WTS SaaS-based solution enables organisations to ensure the right resources are available at the right time, in order to increase capacity and productivity, while supporting employee wellbeing and compliance. The deal involves…
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An aerial view – Drone technology in housing
The first quarter of 2021 saw unprecedented growth in construction, with housing representing 80 per cent of all new builds in the UK following lockdown. However, the restrictions of the pandemic have meant that many organisations are now lacking enough time and money to address the consequent maintenance and repairs that this upturn implies for…
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Transforming mobile working
Even before flexible working became the norm, housing providers were looking at what was needed to empower their remote and mobile workforces. In our post-pandemic world, digitising even faster will improve mobility and agility for workers as well as enabling supportive and better service delivery to tenants. True transformation has to put tenants’ needs and…
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