Trafford Housing Trust has just revealed the impact of its decision to adopt mobile working, reporting almost 100 per cent levels of satisfaction across a range of maintenance and repairs criteria for its tenants. After the introduction of Sybase’s iAnywhere M-Business and Civica’s Servitor job management systems, Trafford Housing revealed that customer satisfaction levels for…
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Mobile Working
1st Touch launches Mobile Workforce
1st Touch has launched Mobile Workforce as a complete solution for managing a mobile workforce within housing, property services and local government. Its existing customers include Coast & Country, Powys County Council and the Vale of Aylesbury Housing Trust. 1st Touch Mobile Workforce manages, supports and controls mobile operatives across all aspects of housing management…
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Real-time job scheduling at Merthyr Valley Homes
Merthyr Valley Homes (MVH) is moving to dynamic scheduling for its repairs teams using Kirona’s Intelligent Mobile Opti-Time system. In the past, jobs created in MVH’s Academy housing management system were manually allocated to its repairs team. This time-consuming and labour-intensive process will be replaced with dynamic scheduling direct from Academy to Opti-Time. Kirona will…
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Castle Vale goes mobile with Telecetera
Since rolling out a mobile working solution, Castle Vale Community Housing Association, in partnership with Telecetera and G Purchase Construction, has reduced its repairs and maintenance job costs by almost 20 per cent and increased customer satisfaction levels by 11 per cent. G Purchase Construction looks after 2500 homes on behalf of Castle Vale, with…
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First touch of mobility for Powys
Powys County Council is rolling out 1st Touch’s mobile working and portal solution across its operations in mid-Wales. Powys County Council is responsible for a largely upland and rural county covering 2000 square miles, about a quarter of the area of Wales. With only one person in every 10 acres, it is one of the…
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A blueprint for mobile working
Every organisation has remote workers; field-based employees or contractors who receive paper job instructions from central locations. This usually involves completing paper forms by hand and either posting or delivering them back to base. It will usually be entered into the same back-office system that originally produced the paper form. However, the technology exists to…
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