Coast & Country is the latest housing association to deploy dynamic scheduling and mobile working in the quest for ‘first-time fix’, using mobile technology from 1st Touch. Iain Sim, chief executive of Coast & Country, which manages more than 10,000 properties around Redcar and Cleveland, explained, “Repairs and maintenance are how we are judged by…
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Mobile Working
Flexible working for Trafford Housing
Flexible working at Trafford Housing Trust is being monitored using a solution from PeoplePointLite. The system installed at Trafford Housing Trust is a time and attendance system that monitors flexi-time in an office environment and calculates accrued time in lieu, lets staff to book holidays, and flags up potential issues with line managers. Claire Renner,…
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Consilium gets South Somerset Works mobile
South Somerset Works has replaced in-van radios with PDAs and integrated front-line operatives with back-office stock control. SSW is the contracting arm of South Somerset Homes, which maintains 14,500 homes, and has around 60 maintenance staff carrying out planned maintenance and repairs, cyclical servicing and gardening. The volume of work and number of service requests…
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Xmbrace reaches its century
Xmbrace, supplier of the Opti-Time workforce and appointment scheduling software, has reached its 100-customer milestone with the recent signing of the Ian Williams property maintenance company. Ian Williams is a specialist property maintenance company providing building, maintenance and refurbishment services. In order to improve services to tenants and achieve higher utilisation of its workforce, Ian…
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Front-line views on mobile working
We know that mobilising your workforce is a good way to drive efficiencies and capture key performance data in real time, all of which are good for your management team. But what is the effect on the workforce itself? How will your operatives react to leaving their paperwork behind and cutting down on their trips…
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Dane Housing connects with Telecetera
The 70-strong repairs and maintenance team at Dane Housing Group are now using hand-held mobile devices and software from Telecetera to deliver more responsive services to tenants. Dane, which looks after 4000 homes in Cheshire, had found that the processes required to support its repairs and maintenance teams were inefficient and very paper-intensive, with some…
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