Following the publication of the Tenant Services Authority’s new regulatory framework for housing providers in England in April 2010, Clearview Systems has added the TSA’s six standards, with their 14 sub-divisions and 70 potential outcomes, to the Clearview Service Excellence module. Clearview’s Service Excellence module provides integration between projects and any framework held within the…
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Performance Management
Covalent signs new performance management customers
Covalent Software has signed a number of new customers for its performance management system, including Colchester Borough Homes, Colchester Borough Homes, East North East Homes, Cosmopolitan Housing Group, Liverpool Mutual Homes, the Community Gateway Association and Broxbourne Housing. Nick White, director of finance and corporate services, Colchester Borough Homes, said, “With the Tenant Services Agency…
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Clearview and Odyssey performance partnership
Odyssey Interactive and Clearview Systems have formed a technology partnership to develop a joint solution for housing performance management. Based on Odyssey’s Interact intranet system and Clearview’s performance management software, the combined solution is intended to improve service delivery by making it easier for housing providers to collate and report KPIs and performance statistics to…
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Better performance for Jephson with CorVu
Jephson Housing Group has selected the CorVu performance management system to improve performance and business planning across the group, which comprises Jephson Housing Association, Jephson Homes Housing Association and Marches Housing Association. Scott Amos, service excellence project manager, Jephson Housing Group, said, “We were looking for a performance management system that was both easy to…
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Clearview reduces fees
Clearview Systems has announced that it will be reducing maintenance fees for its performance management customers from April 2010. While the 1.4 per cent annual decrease is relatively small, it is nevertheless a welcome saving for Clearview’s 85 housing customers and reflects the unexpected decline in the retail price index during 2009. Mark Hobart, managing…
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HouseMark pilots SunGard data analytics
HouseMark, the housing benchmark services supplier, is piloting SunGard Public Sector’s Aspiren data analytics service. The project, which began in September 2009, will see HouseMark using intelligent data modelling and analytical techniques to unlock intelligence and valuable insight from data from its 840 members comprising housing associations, ALMOs and local authorities. Ross Fraser, chief executive,…
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