Performance management software (PMS) has been rising up the agenda for most housing organisations for the past few years, particularly as regulators are now taking a closer interest in how housing organisations measure, monitor and report their corporate performance across an ever-wider set of criteria. So, why do housing organisations need PMS, what are the…
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Performance Management
Performance boost for Trident with Clearview
West Midlands-based Trident Housing Association is installing Clearview’s full set of performance management tools including the customer service improvement, risk, and balanced scorecard modules. Noel Grace, group finance director, Trident, said, “We are implementing Clearview as part of our drive towards a performance level of three stars and excellent services.” In a short-notice inspection by…
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New wins for CorVu
CorVu has signed recent deals with Kidderminster-based Community Housing Group and Durham Aged Mineworkers Homes for its performance management software. Referring to his decision to install CorVu, Paul Mullis, head of finance, Durham Aged Mineworkers Homes, said, “As with most housing associations, our staff have many targets to meet and are constantly finding their time…
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Reaching peak performance
High Peak Community Housing expects that its Covalent performance management system will be operational by the end of July 2009, covering KPIs, actions, risks, self assessment and inspection management. Before the implementation, High Peak had managed to link all of its performance information to key actions against its delivery plan and improvement projects, but this…
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L&Q boosts performance with CorVu
London & Quadrant Housing Trust went live in January 2009 with CorVu’s performance management system for its key performance indicators (KPIs). L&Q, which manages 60,000 homes in London and South East England, had previously been using Excel spreadsheets for its various reporting requirements using data from its self-built Arena housing management system. Grant Killick, assistant…
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Covalent bonds with new customers
Northwards Housing has abandoned spreadsheets and paper plans for its performance management processes and replaced them with a system from Covalent. After the introduction of the new system, Northwards Housing received an Excellent Three Star rating from the Audit Commission in November 2008. Steve Finegan, head of business improvement, Northwards Housing, said, “As well as…
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