High Peak Community Housing expects that its Covalent performance management system will be operational by the end of July 2009, covering KPIs, actions, risks, self assessment and inspection management. Before the implementation, High Peak had managed to link all of its performance information to key actions against its delivery plan and improvement projects, but this…
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Performance Management
L&Q boosts performance with CorVu
London & Quadrant Housing Trust went live in January 2009 with CorVu’s performance management system for its key performance indicators (KPIs). L&Q, which manages 60,000 homes in London and South East England, had previously been using Excel spreadsheets for its various reporting requirements using data from its self-built Arena housing management system. Grant Killick, assistant…
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Covalent bonds with new customers
Northwards Housing has abandoned spreadsheets and paper plans for its performance management processes and replaced them with a system from Covalent. After the introduction of the new system, Northwards Housing received an Excellent Three Star rating from the Audit Commission in November 2008. Steve Finegan, head of business improvement, Northwards Housing, said, “As well as…
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How good is your performance?
Many housing associations have welcomed the setting up of the Tenant Services Authority as it will be a more tenant-focused regulator. The new body is likely to take evaluation of tenant services from landlords to a new level. However, the new agency’s scope to shine the light on the quality of housing operations could also…
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Clearview scores its half-century
Bromford Group and Trust Housing Association recently signed up for Clearview’s planning and performance management system, taking the number of its RSL customers to 50. Clearview was selected by Bromford as part of its plan of becoming a three-star, excellent-rated organisation, with the Clearview Best Practice framework providing a structure to its improvement plans. Trust…
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Editor’s Notes: Hot stuff – Performance management
Performance management seems to be one of the hot application areas at the moment and there is certainly a correlation between the use dedicated performance management systems by housing organisations which have recently improved their Audit Commission ratings. This is for two reasons. The first is that the implementation of a dedicated system to measure,…
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