Clearview Systems has completed the implementation of a new business intelligence system at Victory Housing Trust in Norfolk. The web-based Clearview Reporting system went live in March 2012, with non-technical staff now able to create their own bespoke reports. Victory Housing was previously using SAP Business Objects for information management and business intelligence but found…
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Performance Management
Measuring your responsive repairs’ performance
Analysing delivery effectiveness and expenditure around responsive repairs through best-practice performance reporting remains a largely unsolved challenge in the housing sector. Too many companies are blissfully unaware of their real expenditure in delivering services, their performance against basic tenant expectations, and the tenant covenant, and the potential saving for reinvestment they could achieve through best-practice…
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Performance management – Delivering a single version of the truth
Housing Technology recently interviewed Chris Coan, managing director of Visualmetrics, on what drives the adoption of performance management systems, the tangible and intangible benefits of doing so, and how to integrate your performance management system with other core business applications. What are the business influences behind the adoption of a performance management system? The drivers…
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Rooftop performs with Clearview
Having used Clearview Systems’ customer service improvement modules for the last 12 months, Rooftop Housing Group has reported measurable productivity improvements and better HouseMark results. Charles Brotherton, financial director, Rooftop Housing Group, said, “The total quantifiable benefits from the Clearview initiative amount to ongoing productivity improvements of around £65,000 per year.” In addition to its…
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Coactiva adds mapping to Aspireview
Coactiva Aspiren has just released a new mapping module for its Aspireview enterprise performance management system. The new module means that users can now view and analyse their performance data from Aspireview on a fully-interactive Bing-based map. The Maps module displays a company’s performance data and points of interest on an interactive map, with drill-down…
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Coactiva links with HouseMark
Coactiva Aspiren has joined HouseMark’s initiative to make it for easier for HouseMark members to submit their benchmarking data. Coactiva’s system integrates the submission of HouseMark benchmarking information into a single web-based interface, removing data-entry duplication and automating more of the validation processes. The system also allows multiple people within an organisation to work simultaneously,…
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