Birmingham-based housing IT specialist MET has announced that it has been awarded the AccredIT standard from CompTIA, a non-profit trade association that promotes the global interests of IT professionals and companies. After completing the AccredIT UK standard successfully, MET was subject to an additional level of vetting for customer satisfaction and was successful in gaining…
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Performance Management
Orbit boosts performance with Coactiva
Orbit Group is using Coactiva Aspiren’s performance improvement and business intelligence software following a two-month implementation at the end of November 2012. The housing group is now self-sufficient in using the new Aspireview software to manage and monitor its corporate performance from an executive level down to operational levels. Orbit is also using Coactiva’s Aspireview…
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Venture Housing performs with Dinamiks
Venture Housing Association has just started using a cloud-based tool from Dinamiks for employee performance management, including personal development reviews and appraisals. All of Venture’s 33 staff are expected to use the Dinamiks tool and will be able to see at a glance where they are in their individual personal development plans as part of…
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Redefining performance management in housing
Performance management and reporting outputs in social housing have traditionally focused on controlling and delivering executive strategic objectives and generating regulatory returns – the gathering of summarised information to support goal fulfilment and ensuring compliance for the regulator. It has been industry regulation and the nature of social housing funding that has driven this application…
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Victory performance with Clearview
Clearview Systems has completed the implementation of a new business intelligence system at Victory Housing Trust in Norfolk. The web-based Clearview Reporting system went live in March 2012, with non-technical staff now able to create their own bespoke reports. Victory Housing was previously using SAP Business Objects for information management and business intelligence but found…
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Measuring your responsive repairs’ performance
Analysing delivery effectiveness and expenditure around responsive repairs through best-practice performance reporting remains a largely unsolved challenge in the housing sector. Too many companies are blissfully unaware of their real expenditure in delivering services, their performance against basic tenant expectations, and the tenant covenant, and the potential saving for reinvestment they could achieve through best-practice…
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