From AI-powered predictive analytics to IoT sensors and automated systems, Civica’s sales director, Mark Holdsworth, delves into the game-changing technologies set to transform maintenance and repairs in social housing. The Labour Party’s ambitious plans to build 1.5 million homes, including a significant boost to social housing stock, present our sector with unprecedented opportunities and challenges….
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Repairs & Maintenance
Kingstown Works’ migration to Totalmobile
Kingstown Works, owned by Hull City Council, is implementing Totalmobile’s work-order management software as a replacement for its existing in-house software. Totalmobile’s software will allow Kingstown Works to streamline job management, enhance communications and improve overall operational efficiency. The implementation is expected to reduce manual processes, cut costs and provide real-time data insights. Darren Nicholson,…
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Technology for better repairs & maintenance (and happier tenants)
Housing Technology interviewed senior housing executives from Askporter, FLS – Fast Lean Smart, Infinity Group, MIS Active Management Systems, NEC Housing, Plentific, Propeller and Voicescape about how housing provider can improve their maintenance and repairs operations through fewer bottlenecks and unresolved repairs and more first-time fixes and, ultimately, happier tenants. What are the common causes…
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North Star transforms repairs with Infinity Group & Microsoft
North Star Housing has gone live with a new repairs system from Infinity Group, as part of its ongoing Microsoft-based digital transformation programme. The housing provider has been working with Infinity Group for the past year to deliver an ambitious data transformation project and has already gone live with CRM, compliance, rent accounting and arrears…
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Home Group on schedule with Calabrio & Business Systems
Home Group is now live with new workforce management (WFM) software from Calabrio, implemented by Business Systems after the housing provider’s previous WFM software reached the end of its useful life. The Calabrio One software covers resource allocation, workforce scheduling, forecasting and analytics. Since the Calabrio system went live, Home Group reported that it is…
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Technology for better repairs – Active Assessor
8×8 has introduced the latest addition to its contact centre solution, developed with housing providers in mind. Proactively engaging customers, Active Assessor is set to revolutionise customer engagement and property maintenance. In itself, Active Assessor sounds simple. This new solution uses 8×8 Contact Centre technology, enabling housing providers to send their customers an SMS survey…
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