With more and more housing providers adopting technologies and processes such as artificial intelligence (AI), robotic process automation (RPA) and business process management (BPM), just waiting in the wings is process orchestration (a.k.a. event orchestration). At present, most housing providers’ automations are limited to a task level (tactical), whereas orchestration is the automation of linked…
Bring on the orchestra…Read More →
Repairs & Mobile Working
Totalmobile’s 135,000 lone-worker alerts
Totalmobile’s software for protecting lone workers has handled 135,000 alerts from its 100,000 users in the past year. Totalmobile’s team dealt with around 370 alerts per day in 2023, from lone workers in the public, commercial and property sectors across the UK and Ireland who felt they were in danger and/or facing an imminent threat….
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The satisfaction equation
Macroeconomics, maintenance & centralisation Residents are at the heart of housing providers’ operations, and residents’ experience of repairs and maintenance services, whether provided in-house or through contractors, is the key to achieving high satisfaction levels. We recently commissioned a resident-centric report, ‘Experience is Everything’, exploring the macroeconomic context that has created the ongoing housing and…
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Editor’s Notes
Variety, imagination, rigour & determination We’ve just completed the first round of judging the inaugural Housing Technology Awards 2024 before the entries are reviewed by our external panel of judges. Without going into the details of individual entries, the awards’ entries are a true showcase of both the breadth and depth of technology-based innovation and…
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Untangling risk management
Risk management should be part of all housing providers’ ongoing business operations; after all, taking risks and mitigating those risks is part and parcel of everyone’s daily lives. However, in the context of risk management, it’s worth being a little more specific about what we mean, first to avoid confusion, and second as a way…
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Bad housing data, or how much is ‘Lodnon’ costing you?
This edition of Housing Technology is heavier on ‘data’ than normal, in part owing to our main feature article on data integration and straight-through processing as well as numerous contributed articles from data experts in our sector. In much the same way that a philosophical construct or mathematical theorem is only as strong as its…
Bad housing data, or how much is ‘Lodnon’ costing you?Read More →
