Norwich City Services has gone live with new workforce management software from Totalmobile for its housing repairs and maintenance operations.
The Totalmobile software, including the company’s Connect, Mobilise and Protect solutions, will be used by 170 people in NCS’s housing repairs team to cover everything from responsive repairs and voids to damp and mould problems.
Paul Young, operations director, Norwich City Services, said, “This is a significant moment for us and Norwich’s residents. With these new tools at our disposal, we can work more efficiently, respond faster and transform our operations.”
