As part of its channel-shift strategy, Two Castles Housing Association has implemented Capita’s OpenAccess self-service portal to offer tenants online and anytime access to frequently-used services such as making payments, reporting repairs and updating contact details and preferences.
Chris Sowiak, assistant IT manager, Two Castles Housing Association, said, “We are very impressed with the success of our mobile tenants’ portal. It offers very easy self-service, it looks great and our tenants are really taking to it, with 94 per cent of those who signed up continuing to use it regularly to transact and engage with us.”
