Housing providers sit on a goldmine of data but too often, it’s fragmented, outdated or underused. The recent Housing Ombudsman’s report highlighted that when housing providers properly connect and use their data, they don’t just meet regulations, they work more efficiently and provide a better service for residents. With budgets squeezed and tough demands for…
Five ways to become data-driven in 2025Read More →
Contributed Articles
TSMs & the case for user-centred design
With the backdrop of TSMs in mind, we’d like to make the case for good user-centred design as the underpinning methodology for building services that actually deliver what tenants need. Having worked as chief product owner for the Scottish Courts & Tribunal Service and as product lead on Child Disability Payment, I’m familiar with the…
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Melville Housing’s proactive approach to damp & mould with Aico
Housing providers are committed to providing safe, sustainable homes for residents, but the current landscape continuously presents challenges. These include regulatory compliance, residents’ safety, decarbonisation and disrepairs, such as damp and mould. Simultaneously, they must do more with less; balancing challenges against resources and exploring new ways of doing things. Many proactive housing providers are…
Melville Housing’s proactive approach to damp & mould with AicoRead More →
The human touch of AI
AI. Those two little letters seem to be on everyone’s lips these days. Following news that the CEOs of technology giants, such as Meta and Microsoft, predict that AI will soon replace roles within their organisations, it’s understandable for the social housing sector to feel a hint of concern. Are we losing the human touch?…
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Rebuilding social housing
Meeting modern challenges with smart solutions As the government commits to the most extensive council-house building programme in a generation, Mark Holdsworth, Civica’s sales director, examines the challenges in delivering this ambitious vision. With £500 million committed to the Affordable Homes Programme in Rachel Reeves’ first budget and then an additional £350 million announced this…
Rebuilding social housingRead More →
Unlocking the benefits of systems integration & automation
Social landlords have a massive opportunity to integrate with the new and amazing housing technologies now available to them, saving the huge expense and time required to change housing management systems. With emerging technologies such as AI, housing providers are gaining the confidence to reach out and maximise the benefits of systems integration and automation,…
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