From AI-powered predictive analytics to IoT sensors and automated systems, Civica’s sales director, Mark Holdsworth, delves into the game-changing technologies set to transform maintenance and repairs in social housing. The Labour Party’s ambitious plans to build 1.5 million homes, including a significant boost to social housing stock, present our sector with unprecedented opportunities and challenges….
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Contributed Articles
The importance of data ownership
There is much talk about the value of data in our sector and about its ownership, possession or accessibility. When those key areas aren’t well understood, future data gaps arise and these could be mission critical or at least expensive to fix. Where do we start to ensure against future data gaps? Ensuring the ownership,…
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Future-proofing social housing
Technology for smarter asset management I grew up in a two-bedroom council flat in Stockwell, South London, in the early 1960s. For my father, a hardworking taxi driver, it provided stability and a chance to build a life. That modest home taught me that housing is more than just a roof over your head; it’s…
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Technology for better repairs – Active Assessor
8×8 has introduced the latest addition to its contact centre solution, developed with housing providers in mind. Proactively engaging customers, Active Assessor is set to revolutionise customer engagement and property maintenance. In itself, Active Assessor sounds simple. This new solution uses 8×8 Contact Centre technology, enabling housing providers to send their customers an SMS survey…
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Thriving in a changing climate – The essential role of adaptive software solutions
Winter is well on its way, bringing new challenges for social housing. With current financial uncertainties, sustainability pressures and more, it’s never been more critical for housing providers to have the right software on their side. It must be flexible enough to grow and change with ever-evolving laws and keep their operations efficient. As we…
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The social value of home sensor systems
Aico has recently collaborated with the University of Exeter on a series of guides exploring the use of home sensor systems and how housing providers can gain social value from them. Sam Collier, HomeLink’s head of market intelligence, provided expertise, information and costings for the social return on investment (RoI) models used throughout these guides….
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