Many organisations face the challenge of communicating complex financial information to their board and other stakeholders. This is particularly important given the need to understand risk in mergers and acquisitions as well as planning major developments and on-going operations. This article explores the use of interactive graphics and dashboards to monitor performance and understand complex…
Financial dashboards – Using graphics to monitor and understand financeRead More →
Contributed Articles
Mobile-centric, zero-trust security
Mobile working can help housing providers deliver a more engaging, customer-centric service based on the principles of convenience and self-service. For instance, mobile technology has the potential to reduce the amount of time tenants are left waiting for repairs and home improvements by giving workers the ability to diagnose tenants’ problems remotely, and then calling…
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Creating trust & transparency in repairs
The online revolution has introduced consumers to a plethora of new instant, connected services. Companies such as Amazon, Deliveroo and Uber have created on-demand, transparent and connected experiences, putting customers at the centre of their services, and giving them control, reassurance, convenience and, overall, building trust. They are setting the benchmark for all sectors and…
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IT as catalyst or enabler?
The ubiquity and pervasiveness of IT in business today presents a dichotomy when it comes to an organisation’s strategic planning; like the chicken and the egg, should IT dictate your business plan or should it be a vice versa? Having been a finance director at five housing providers, three of which involved me acting as…
IT as catalyst or enabler?Read More →
Low code & digital technology – Transforming tenants’ lives
In March 2019, Midland Heart had the brilliant opportunity to share our digital journey so far with peers from across the sector at the Housing Technology 2019 conference. Rewind to October 2017 and new to the sector from the world of retail, I was tasked with launching a portal for tenants to manage their rents….
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Housing Solutions takes to AI
Housing Solutions has embarked on a first-of-its-kind project, introducing AI technology via Amazon Alexa into tenants’ homes. This is a revolutionary customer self-service platform, developed alongside Castleton Technology. Our new ‘digital IT’ strategy, approved earlier this year, was driven by Housing Solutions’ organisational objective to support our tenants. Following feedback from them and an independent…
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