Implementing a new housing management system can be a challenge, even for the best prepared housing provider. Northgate Public Services’ housing director, Roger Birkinshaw, explores some of the common pitfalls and offers his tips for a trouble-free implementation. A new IT system is a major investment for any housing provider, and the ultimate goal is…
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Contributed Articles
Delivering shared IT services
Cobalt Housing decided in 2016 to de-merge from Onward Group in order to become an independent housing provider. As a consequence, Cobalt Housing went through a competitive tendering exercise for back-office IT services which South Liverpool Homes then won. Following the signing of a 10-year contract in November 2016, the go-live date for the project…
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New or better? How to use what you already have
The housing sector is grappling with a range of new technologies, from chat-bots, digital transformation, cloud and off-premise hosting to the internet of things, machine learning and advanced reality modelling. Against a background of competing business priorities, deciding which of those might be applicable to your organisation is difficult in itself, aside from the related…
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The lottery of exposure to tech – Why are we excluding parents from the conversation?
Techmums’ (#techmums) head of operations, Isabel Chapman, explains the importance of getting parents involved in digital inclusion programmes and how Techmums are helping parents to get online and learn more about the opportunities the internet offers, particularly around their childrens’ futures. When the new school year began in September last year, many parents posted filtered…
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Past, present and what the future could be…
It’s been 17 years since Microsoft Dynamics was first introduced and many people, me included, missed the launch of Microsoft CRM (as it was then called) v1.0 because it singularly failed to grab anyone’s attention. Fast forward to Microsoft CRM v3.0, which was the first version people started to take seriously. This version was also…
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A day in the life of… Hyperoptic
I wake up in ‘the project,’ which is the pet name for my flat in Notting Hill, currently being subjected to extension and refurbishment. The first priority is a strong black coffee and I am quickly on my regular walking commute to my company headquarters, which are close to Hammersmith station. Hyperoptic is the UK’s…
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