Accent Housing, with help from Ascent Development, has been using ‘colour workshops’ to improve communication and collaboration within and between its technology team and other departments. Accent Housing’s digital team of around 30 people includes business analysts, data analysts, technicians, product managers and developers as well as team members working on the service desk managing…
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Contributed Articles
Why mums are the missing link in the ‘women in tech’ discussion
“We need more women in tech!” That’s the rallying cry being shouted from every corner of the country. There are countless organisations and initiatives aimed at achieving this, ranging from addressing the gender imbalance when selecting further education, through to making it easier for women to return to work after a career break. These are…
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Re-imagining housing – Are you IoT ready or not?
The internet of things (IoT) isn’t a technology revolution; IoT is a business revolution enabled by technology. This powerful statement was the crux of a presentation I gave at the recent Housing Technology 2019 conference. I explained that innovative organisations are taking advantage of a comprehensive set of technologies to make profound changes to their…
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Moving to ‘compliance plus’ with IT
The social housing sector is experiencing a myriad complex challenges that need to be promptly overcome. We have a growing population combined with an affordable housing shortage, national economic uncertainty and increased political focus on us from the housing Green Paper and the recent Homes (Fitness for Human Habitation) Act, to name but a few,…
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Digital agents and robotic process automation
Although tenants can’t necessarily choose their housing provider when looking for somewhere to live, they do expect their landlord to be able to deliver on all fronts, especially customer service. But how can housing providers’ contact centres keep up with tenants’ ever-increasing expectations and demands? And how can they resolve more complex queries while also…
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Financial dashboards – Using graphics to monitor and understand finance
Many organisations face the challenge of communicating complex financial information to their board and other stakeholders. This is particularly important given the need to understand risk in mergers and acquisitions as well as planning major developments and on-going operations. This article explores the use of interactive graphics and dashboards to monitor performance and understand complex…
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