My experience working with social housing providers regularly highlights what a huge challenge it is to be a ‘good’ landlord. Against a backdrop of regulatory change, budget cuts, skills shortages and the pressure to modernise, IT departments and digital teams struggle to provide the levels of customer service and employee satisfaction needed to deliver a…
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Contributed Articles
Driving efficiencies in housing
With a shortage of almost four million affordable homes in the UK and existing social housing properties hitting the headlines, the UK’s housing providers are under severe pressure. It is estimated that one in three homes in England are classed as ‘non decent’ and don’t meet the basic government standards for what is deemed as…
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Robotic process automation in housing
Vantage’s operations director, Rob Bryan, reports on the company’s recent strategic repairs and maintenance directors’ forum covering artificial intelligence and robotic process automation, hosted by David Bolton, director of property services at Yorkshire Housing. Housing providers are increasingly looking at artificial intelligence to streamline processes and reduce costs, with robotic process automation evolving as the…
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Easier asset management and compliance
How do we manage risk in social housing, is it always seen in its entirety, and is it visible to everyone? The problem we have with risk is that it can be subjective; individual perception means that in some cases the mindset of specific departments creates a level of risk that is hidden from the…
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Unlocking value through data insights
What keeps your CEO awake at night – perhaps customer behaviour, tenant engagement, reporting, regulatory governance, viability compliance, keeping in line with KPI statistics, fraud detection and GDPR, to name just a few? Orchard Data Value services We look for patterns and analyse performance and behaviour to deliver tangible, actionable results fast, so you can…
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Clownfish, anemones & symbiotic compliance
MyHomePassport’s CEO and founder, Dr Christopher Ford, considers the ‘missing piece of the jigsaw’ that incentivises tenant compliance to promote better outcomes for both tenants and housing providers. These days, thankfully, there is much greater emphasis on creating better living environments, offering improved customer services, digitising interactions and creating housing provider performance indicators. It is…
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