Mobile working can help housing providers deliver a more engaging, customer-centric service based on the principles of convenience and self-service. For instance, mobile technology has the potential to reduce the amount of time tenants are left waiting for repairs and home improvements by giving workers the ability to diagnose tenants’ problems remotely, and then calling…
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Contributed Articles
Creating trust & transparency in repairs
The online revolution has introduced consumers to a plethora of new instant, connected services. Companies such as Amazon, Deliveroo and Uber have created on-demand, transparent and connected experiences, putting customers at the centre of their services, and giving them control, reassurance, convenience and, overall, building trust. They are setting the benchmark for all sectors and…
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IT as catalyst or enabler?
The ubiquity and pervasiveness of IT in business today presents a dichotomy when it comes to an organisation’s strategic planning; like the chicken and the egg, should IT dictate your business plan or should it be a vice versa? Having been a finance director at five housing providers, three of which involved me acting as…
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Low code & digital technology – Transforming tenants’ lives
In March 2019, Midland Heart had the brilliant opportunity to share our digital journey so far with peers from across the sector at the Housing Technology 2019 conference. Rewind to October 2017 and new to the sector from the world of retail, I was tasked with launching a portal for tenants to manage their rents….
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Housing Solutions takes to AI
Housing Solutions has embarked on a first-of-its-kind project, introducing AI technology via Amazon Alexa into tenants’ homes. This is a revolutionary customer self-service platform, developed alongside Castleton Technology. Our new ‘digital IT’ strategy, approved earlier this year, was driven by Housing Solutions’ organisational objective to support our tenants. Following feedback from them and an independent…
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Smart data lakes in housing
Waltham Forest is by far the coolest borough in London; it’s located in East London and has a vibrant and diverse community, making it the ideal title-holder for the first ever London Borough of Culture. Waltham Forest is a predominantly residential borough, with one of the smallest economies in London. High population growth during the…
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