Northgate Public Services’ development director, Ewan MacLarty, says it’s time to focus on creating more face-to-face and personalised contact with tenants. A one-size-fits-all approach to housing is in danger of failing tenants as highlighted in a recent report by Shelter. The report revealed that as many as 48 per cent of families in social housing…
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Contributed Articles
Edge value – How to achieve BoBSVoT…
The premise of enterprise resource planning (ERP) systems is simple; by integrating all of an organisation’s processes and data into a single platform, efficiency, effectiveness and security can all be increased while lowering the total cost of ownership (TCO). To further ‘acronymise’, in housing providers’ IT departments this is often conflated with achieving a single…
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Thriving through digital transformation
Midland Heart’s director of IT, Kathryn Downs, ORM’s founder and managing partner, Peter Gough, and Rackspace’s senior business development manager, Leon Blakely, explain how embracing new technologies could be a game changer for housing providers. Midland Heart’s Kathryn Downs said, “The biggest challenges in the social housing sector are an increasing pressure to build affordable…
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How humans, Alexa and robots can improve lives
If somebody said to you five years ago, that artificial intelligence (AI) would now be making inroads into the housing sector, would you have believed it or simply dismissed it? Looking at AI from a more general perspective, at the turn of the millennium, I wonder how many people truly conceived it as being possible…
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Digital transformation – The challenges and opportunities
Citizens have come to expect a certain level of digital interaction with all organisations, including public sector ones. From council tax payments to parking permits, refuse collection to street lighting, public sector organisations interact with the majority of the population in many different ways. As digital technologies continue to permeate our daily lives, the challenges…
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Communications for innovation and growth
The terms ‘digital transformation’, ‘customer experience’ and ‘user adoption’ are hot topics in the housing sector at the moment, and for good reason given the rapidly changing landscape. It’s pleasing to see that traditional ICT departments are now rebranding into digital teams working collaboratively with colleagues from housing and contact centres. There’s been a considerable…
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