I once worked with a housing provider that had a mystery problem. The number of tenant complaints it received suddenly shot up. Every week more people grumbled about their home. Some reported wet walls and window condensation, others talked about damaged furniture and a few tenants said they were having breathing difficulties. Operatives were dispatched,…
A new approach to repairs – Data aggregation and mappingRead More →
Contributed Articles
Data management in housing – Better analytics, intelligence and access
In February 2019 and for the first time in history, there were more people in the world over the age of 65 than under five. An ageing population raises the question; how can data and new technologies help housing providers to deal with some of society’s most vulnerable people and complex needs? Keeping track of…
Data management in housing – Better analytics, intelligence and accessRead More →
Managed services for VFM and operational efficiency
If there’s a key element that ensures success when developing IT systems in housing, it’s listening to clients’ needs. Consequently, Aareon is always exploring different models of fulfilling clients’ expectations. This means identifying detailed system requirements and assessing the processes involved. One of the technology trends that delivers the flexibility to achieve this is managed…
Managed services for VFM and operational efficiencyRead More →
Capability models and ‘black swan’ moments
In the housing sector, the past few years have seen some significant ‘black swan’ moments, causing many to radically rethink how they do what they do and change their strategic direction. Rent reductions, Grenfell, regulation, digitisation, new technologies and so on – each of these is disruptive in its own right but when concurrent, they…
Capability models and ‘black swan’ momentsRead More →
Housing mergers & managing customer data
The merger of Two Castles Housing and Derwent & Solway Housing to form the 7,000-home Castles & Coasts Housing in July 2017 involved a range of IT challenges; some specific to the project and others that all M&A programmes will face. Shaw Consulting was engaged to manage the IT workstream of the merger on behalf…
Housing mergers & managing customer dataRead More →
What does digital inclusion 2.0 look like?
The internet has undoubtedly revolutionised, and in most cases, improved the way people live, work and play; from the creation of work opportunities to how people and businesses interact with each other. This includes transforming how individuals interact with government, since it allows for greater access to public services and transparency of information, through free…
What does digital inclusion 2.0 look like?Read More →
