Over the past 15 years since Alastair Tweedie (co-founder and editor) and I started Housing Technology, it has been incredible to witness how Housing Technology’s subscribers, guests, contributors and customers have all been integral to the evolution of social housing technology. Since the establishment of Housing Technology in 2007, these key stakeholders have led the…
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Contributed Articles
Rewiring the housing sector
Many housing providers are at an experimental stage of their digital transformations, dipping a toe in the water, often in response to a business or regulatory imperative such as monitoring damp in properties or using chatbots for triaging customer interactions. Digitising existing services and processes to enable better customer service, increase efficiency or ensure that…
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CCaaS – The catalyst for digital transformation
Our previous articles in Housing Technology explored how AI and self-service apps are transforming tenants’ experiences. As technology evolves rapidly, contact centre as a service (CCaaS) solutions have emerged as a catalyst to accelerate digital transformation. The experience of a leading UK housing provider offers some valuable insights into the transformative potential of CCaaS. By…
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Why digital transformation programmes fail
There is one relatively simple but nevertheless essential ingredient missing from most digital transformation programmes. Without it they will fail or at the very least fall far short of their goals. Leadership and culture change are, of course, essential to success but these aren’t enough without this missing ingredient. This ingredient, which is overlooked far…
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Maximise collections and minimise arrears
Given the current economic environment, it’s not surprising that rent arrears are increasing and taking their toll on housing providers’ income. Keeping people in their homes is a key priority for housing providers. Tenancies that go the distance provide the perfect win-win situation. They are better for the wellbeing of residents and maintain a steady…
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Can cloud help with net-zero goals?
According to the World Economic Forum, digital technologies could deliver up to 20 per cent of the International Energy Agency’s 2050 net-zero emissions target. With the Climate Change Committee assessing that local authorities will struggle to deliver on their net-zero ambitions, we’ve looked at how cloud software could help. Digital technology is the powerhouse behind…
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