Data is the fuel of your business; you’ll have heard plenty of times before how the insights you can glean from it will unlock better products and services, improved customer experiences, greater agility, and lower risk. And while most organisations have some sort of analytics or business intelligence (BI) capability, few have the true ability…
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Contributed Articles
Artificial intelligence in housing
Artificial intelligence (AI) powered solutions, in particular smart chat-bots, can help housing providers to transform themselves and meet the demands of the digital future. The digital future of social housing A recent survey by 3C Consultants suggested that by 2025 the typical housing provider will be fully digitised, offering 24/7, personalised services and having the…
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Personal data and GDPR
ParaDPO’s co-director Clifford Barton explains how GDPR is now part of our everyday existence (not that the Data Protection Act 2018 is beyond current thought), ranging from the curious tenant or the fractious employee wishing to exercise their rights over how their personal data is used, to the largest housing providers with a duty of…
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Intelligent connectivity – Not a just a pipe dream
As BT launches its Intelligent Connectivity future networks proposition to the market, a number of my CIO customers across the housing sector have asked me how this is relevant for them. Why would more investment in the network underpin any digital transformation plans to achieve a smarter digital future? On the one hand, procurement frameworks…
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Compliance – Are you negating your asset risk?
When I was thinking about what to cover in a piece on compliance, it struck me that compliance may mean different things to different people. To the finance and housing departments, compliance may be about HCA governance and IDAs, while those involved in asset management would have a different definition. Well, as you’d expect, I…
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The opportunity in housing energy
Across Great Britain, smart energy meters are being installed in every home to start the digital transformation of the way we consume energy. As with other sectors before, such as music, films and more recently financial services, the digitisation of a market significantly changes it, introducing opportunities for new services, players and transformed customer experiences….
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