The world we live in is obsessed with information; although society is firmly in the ‘information age’, there is a tendency to collect data from every conceivable source and present it ad nauseum. In business, the analysis of data can provide organisations with vital competitive advantage if – and only if – the resultant information…
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Contributed Articles
GDPR is here – What happens next?
After over a year of build-up, GDPR has now been in force for over three months. But the real journey for the housing sector is only just beginning, as Daniela Flores, in-house counsel and GDPR officer at Insite Energy, explains. The deadline of 25 May 2018 certainly created a sense of urgency, but the scope…
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Transforming smaller housing providers
There are many advantages to being small: you have more legroom on a plane; you tend to bump your head less often; and you’re more likely to be able to get a job as a jockey. When ‘small’ is applied to running a business, management are more likely to be involved in every aspect of…
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Is housing warming up to smart controls?
With over four million meters installed in the UK, multi-national manufacturer and supplier Secure Meters has a 30-year reputation of helping social housing customers’ better measure and manage their energy use. Our latest commitment to innovation has seen the business make a long-term investment in internet of things (IoT) solutions, and our plan is to…
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What is digital transformation?
I recently asked a housing client to tell me how they planned to define ‘digital transformation’ to their team. Somewhat unsurprisingly, the answer was along the lines of, “It’s about using IT to make improvements to services and systems”. After a pause, I went on to draw out so much more than this from their…
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Creating a customer-centric future
In partnership with Housing Technology, Rackspace recently held a dinner for senior housing IT executives. During the evening, the conversations were centred around a wholesale move towards digital, for both tenants and housing providers. There’s an understanding across the sector that organisations must engage with tenants in new and modern ways. This has led to…
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