Having spent over 22 years with EY (formerly Ernst & Young), advising on acquisitions, flotations, privatisations, business and share valuations and business investments in general, I have come across numerous reasons for investment, some of which were objective financial or strategic targets and some which were merely idiosyncratic whims of powerful proponents. My team’s role…
Solid foundations for procurement decisionsRead More →
Contributed Articles
Understanding your tenants to beat the UC challenge
Local authorities and housing providers must use data to provide a faster and more efficient service for the tenants they serve, says Gary Bell, Civica’s executive director for managed services. Universal credit, the government’s ‘flagship reform’ of the benefits system, was introduced to make welfare payments easier for local authorities and housing providers. It was…
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When is an internet connection not an internet connection?
I want to tell you about my last 24 hours on earth. I don’t mean that something terrible is going to happen to me tomorrow; what I mean is, let me tell you about the 24 hours I have just experienced and, specifically, my digital experience. 0645 – The alarm on my phone goes off….
When is an internet connection not an internet connection?Read More →
The empty call centre
Channel shift has been a hot topic in housing for a few years now and certainly for us IT suppliers, it has been a buzz phrase that we’ve all been riding on the back of for a while. Channel shift is essentially all about trying to get tenants online and reduce the number of times…
The empty call centreRead More →
The limitations of poor housing data
Housing providers collect lots of data – there can be more than 500 data points per property – but fragmented systems, low-quality data and an inability to integrate information all stand in the way of being able to realise the potential of this rich resource. Poor data and antiquated data systems that are no longer…
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Beating fuel poverty with Passivhaus
Fuel poverty is a serious challenge in rural England. More than one in eight households in rural villages, hamlets and isolated dwellings are in fuel poverty. The more rural a location gets, the more the fuel poverty gap widens. As rural homes are more likely to be off-gas, more have to rely on expensive electric…
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