Having a cross-sector focus here at Engage, we’re lucky enough to speak to a large mix of clients looking to provide online services to their customers. Whether a housing association, block management, an estate agency, build to rent or PRS, there’s always a common theme and that’s to deliver the best customer experience that they…
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Contributed Articles
GDPR is not just about data… It’s about people and reputation
If you are tired of reading articles about GDPR as the new onerous regulation or burden that’s going to be the downfall of your organisation if you don’t comply because you will suffer huge fines, then this is the one for you. GDPR is about people; your tenants, suppliers and employees. It’s about data; your…
GDPR is not just about data… It’s about people and reputationRead More →
Cut out the guesswork by mapping your data
Geographic information systems (GIS) are now being taken up by many innovative housing providers to create efficiencies, transform their businesses and provide strategic insights. 99 per cent of housing data has some form of spatial element, such as property location, street furniture, communal grounds, estates, commercial buildings and development sites. By taking housing data and…
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Tackling maintenance costs through digital transformation
Tenant expectations continue to put significant cost pressures on property maintenance and are forcing housing providers to reconsider how they control costs while delivering enhanced service levels. Andrew Moore, a property maintenance specialist at Causeway Technologies, explores how digital transformation provides an opportunity for housing providers to improve their operational efficiency in order to reduce…
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Key steps for GDPR
Although many of the main principles of GDPR are the same as the current Data Protection Act and even if you are already complying with this, there are new elements and significant changes which mean organisations will need to rethink their current procedures and practices. There are a variety of ways in which housing organisations…
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GDPR and housing
Cutting straight to the point about GDPR, the central sentiment is that data belongs to the individual and not to you. Depending on the letters you are planning to send then different rules apply. Housing providers would be unlikely to send marketing letters (which would mean that if you have built your database yourself then…
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