In today’s interconnected digital world, housing providers’ boldest and smartest innovations are in data management, according to Thames Valley Housing and Semarchy. Challenges in housing What are the biggest challenges facing housing providers today? Is it keeping properties safe and residents healthy? Is it complying with government regulations? When and where to build new properties?…
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Contributed Articles
Omni-channel tenant engagement
Delivering an omni-channel tenant engagement approach results in a better experience for both tenants and the agents serving them. It also results in a better bottom line for the business. Thankfully, advances in customer-centric technology make achieving these goals not only possible, but also easy and cost-effective. Five key omni-channel strategies: Ensure your platform is…
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Dual certification for fire and security
This article explains how Secured by Design, the national police crime prevention initiative, is working with companies to overcome the challenges of achieving dual certification for both fire and security at communal entrances to blocks of flats. Secured by Design (SBD) has announced that doors that are described as fire doors, or where fire performance…
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Social & financial scores for your housing portfolio
We are increasingly asked by housing providers to help them gain a holistic view of their property portfolios. They need social and sustainability metrics alongside the financial NPV scores to achieve the objective of reporting both financial and social returns across their business and as the saying goes, “what gets measured, gets done”. Having a…
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Underpinning digital transformation in today’s housing sector
Ever since the government published its UK Digital Strategy report last year, housing providers have found themselves increasingly attuned to the digital needs of tenants. In the policy paper, a digital inclusion agenda calls for people in every part of society, irrespective of age, gender, physical ability, ethnicity, health conditions, or socio-economic status, to be…
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AI and customer services
The recent government budget towards the end of 2017 showed us that housing is higher up the political agenda than before, with a government commitment of over £15 billion of new financial support for new housing as well as freeing up housing providers to borrow to build. With the building of all of these new…
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