When two housing providers decide to join together, whether through merger or acquisition, the goal is to become a provider that’s better than the two could be working alone. There is a ‘one plus one equals three’ aspiration that should be good news for the providers and their residents. Ensuring the right technology solutions are…
Mergers & IT integrationRead More →
Contributed Articles
The hidden side of GDPR
Few sectors in the UK hold as much personal data as the housing sector, from information on pay and benefits to details on religion and criminal history. The possession of such data means the sector is likely to be seen as a lucrative target by cyber criminals. The principal punitive costs of GDPR are well…
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GDPR and your contact centre
As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s critical that housing providers continue to deliver exceptional customer experiences to their tenants as they implement the changes required for compliance. So what are the elements…
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Taking your organisation to the Azure cloud
The new financial year is very nearly here (depending on when you’re reading this) and budget planning is well underway. If you’re contemplating IT efficiencies for your organisation, it’s a good time to consider migrating to the cloud. Working with organisations across a number of sectors, Sovereign has seen many of its customers successfully exploit…
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The app debate
Having a cross-sector focus here at Engage, we’re lucky enough to speak to a large mix of clients looking to provide online services to their customers. Whether a housing association, block management, an estate agency, build to rent or PRS, there’s always a common theme and that’s to deliver the best customer experience that they…
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GDPR is not just about data… It’s about people and reputation
If you are tired of reading articles about GDPR as the new onerous regulation or burden that’s going to be the downfall of your organisation if you don’t comply because you will suffer huge fines, then this is the one for you. GDPR is about people; your tenants, suppliers and employees. It’s about data; your…
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