Mobile technology is rapidly developing and early-adopting housing providers are already seeing the benefits to their frontline staff, field service operators and their customers. Capability is developing all the time and some technology specialists are working directly with housing providers to provide systems exactly tailored to the housing sector. There are three elements that make…
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Contributed Articles
The importance of UX and UI
What does it mean when we talk about UX & UI? UX is short for user experience and is essentially about how a person feels when using a product or service. As well as the core usability of the product, we look for how easy it is to use the system, efficiency in performing a…
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New Year resolutions for service teams
January can be difficult. It shouldn’t be a surprise that stories abound about ‘Blue Monday’, the so-called most depressing day of the year. However, the beginning of the year can be a great opportunity to re-evaluate how we approach big issues and challenges. The custom of New Year’s resolutions has been with us for more…
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Using technology to combat rent reductions
With housing providers being forced to reduce rents by one per cent per year since 2016, the UK’s Institute for Fiscal Studies has calculated that this will equate to a 12 per cent reduction in real terms by 2019/20. Add the need to comply with this year’s GDPR legislation and housing providers are under ever…
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Using data to push the boundaries
In today’s interconnected digital world, housing providers’ boldest and smartest innovations are in data management, according to Thames Valley Housing and Semarchy. Challenges in housing What are the biggest challenges facing housing providers today? Is it keeping properties safe and residents healthy? Is it complying with government regulations? When and where to build new properties?…
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Omni-channel tenant engagement
Delivering an omni-channel tenant engagement approach results in a better experience for both tenants and the agents serving them. It also results in a better bottom line for the business. Thankfully, advances in customer-centric technology make achieving these goals not only possible, but also easy and cost-effective. Five key omni-channel strategies: Ensure your platform is…
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