As part of its 50th year anniversary, Orbit Housing has delved into its archives to draw out a timeline of the changing face of technology; from the first PC arriving in the office to offering real-time feedback to its customers. March 1985 – Orbit’s emergency response unit In 1985, the Orbit emergency response unit (ERU)…
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Contributed Articles
Getting ready for GDPR
If someone isn’t already working on GDPR readiness in your organisation, they should be. The aim of this article is to cover the tasks every housing provider should undertake in order to be as ready as possible for the new regulation in May 2018. This article doesn’t cover what GDPR is or why it’s coming…
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Getting serious about e-procurement & spending analytics
As is very frequently cited, the housing sector needs to deliver more with less, yet without impacting the quality of services to tenants. One’s thoughts therefore turn to the back office and how can you drive both bottom line and efficiency savings while still delivering a quality service. Enabling controlled and accountable buying, removing paper…
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Mobilisation and change – Separate ventures or inherently linked?
In November 2016, Wellingborough Homes launched its mobile working solution to frontline staff, using Housing Insight’s PanConnect mobile app on tablet devices. Like a lot of housing providers, we had tried mobilisation before… Actually, we had tried twice before, each time unsuccessfully. Why was it different this time? Why did the business suddenly embrace this…
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Using IT to gain value from tenant communications
In most markets, there is an increasing focus on the customer journey and experience. Housing providers are no different; their tenants need to be kept informed as well as invited to respond to a call for action – for example, a rent payment. In trying to deliver a better customer experience, housing providers face two…
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Penetration testing in housing
Housing Technology interviewed Toby Reynolds, a security consultant and penetration tester for Insomnia Security, about what housing providers should be considering in the context of cyber-security and data protection. What are the cyber-security and data protection aspects specific to social housing? There are lots of similarities with social housing and other companies. This can be…
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