Housing Technology interviewed Keith Saunders, MIS-AMS’ new leader of customer support after, as gamekeeper turned poacher, he joined the software supplier in April 2017 after 30 years of working in-house at different housing providers. Have you always been interested in IT? Like a lot of people, I fell into IT almost by accident. Until April…
Jumping the fence – From gamekeeper to poacherRead More →
Contributed Articles
Has the dawn of IoT finally broken?
The internet of things (IoT) and its relationship with social housing has been labelled by some people as “a technology looking for an application”. I have been looking at IoT and engaging with the sector for over four years now, educating, informing and learning with the sector on how IoT can be used for the…
Has the dawn of IoT finally broken?Read More →
Making bigger better for tenants
The growing number of housing mergers has caused concern about their impact on tenants but Northgate Public Services’ housing director, Roger Birkinshaw, believes bigger can be better for tenants. Continued pressures on the housing sector to be more efficient mean we can expect to see more mergers in the future. However, it’s my belief that…
Making bigger better for tenantsRead More →
Enhancing tenant communications
There is increasing pressure on housing associations to deliver value for money in their regular communications with tenants and leaseholders. Communications, such as rent and service charge statements, are often complex and costly documents to produce. Many still rely on laborious manual processes, as well as staff goodwill, in their regular communications processes. So how…
Enhancing tenant communicationsRead More →
Merging? Don’t leave your data up to IT
If you have just started on the path or already crossed the bridge to merge, then your data may be at risk. There are lots of critical and important activities in the merging process ranging from the companies’ legal structures and senior management appointments to extensive dialogue with customers, lenders and suppliers, and much more…
Merging? Don’t leave your data up to ITRead More →
Benchmarking – The importance of efficiency
Benchmarking is important to compare performance and review efficiency; it enables comparisons to be drawn between you and similar organisations. Using benchmarking to drill into the strengths and weaknesses of your organisation enables smarter decision making, improved efficiency and enhances lean processes by reducing anything that is not adding value. Within the social housing sector,…
Benchmarking – The importance of efficiencyRead More →
