As is very frequently cited, the housing sector needs to deliver more with less, yet without impacting the quality of services to tenants. One’s thoughts therefore turn to the back office and how can you drive both bottom line and efficiency savings while still delivering a quality service. Enabling controlled and accountable buying, removing paper…
Getting serious about e-procurement & spending analyticsRead More →
Contributed Articles
Mobilisation and change – Separate ventures or inherently linked?
In November 2016, Wellingborough Homes launched its mobile working solution to frontline staff, using Housing Insight’s PanConnect mobile app on tablet devices. Like a lot of housing providers, we had tried mobilisation before… Actually, we had tried twice before, each time unsuccessfully. Why was it different this time? Why did the business suddenly embrace this…
Mobilisation and change – Separate ventures or inherently linked?Read More →
Using IT to gain value from tenant communications
In most markets, there is an increasing focus on the customer journey and experience. Housing providers are no different; their tenants need to be kept informed as well as invited to respond to a call for action – for example, a rent payment. In trying to deliver a better customer experience, housing providers face two…
Using IT to gain value from tenant communicationsRead More →
Penetration testing in housing
Housing Technology interviewed Toby Reynolds, a security consultant and penetration tester for Insomnia Security, about what housing providers should be considering in the context of cyber-security and data protection. What are the cyber-security and data protection aspects specific to social housing? There are lots of similarities with social housing and other companies. This can be…
Penetration testing in housingRead More →
Building your own housing management system
There’s an old saying, attributed to Oscar Wilde, that, “we may all be lying in the gutter but some of us are gazing at the stars”. It makes me think of the incongruity between, on the one hand, the lack of real choice and the diversity of options when it comes to the housing systems…
Building your own housing management systemRead More →
Small-scale, yet enterprise-class
Many small housing providers are struggling to source a repairs software solution that can deliver the key benefits of an enterprise system yet at an affordable price. Most housing providers are looking to fulfil their business objectives to improve efficiency and provide digital inclusion by introducing technologies such as repair diagnostics, self-service portals, mobile working…
Small-scale, yet enterprise-classRead More →
