Voice or speech analytics is still surprisingly new for housing providers, though widely used in the private sector. The latest Babel (2016) contact centre report, The UK Contact Centre Decision-Maker’s Guide, states that only six per cent of the housing sector currently uses voice analytics. But with 19 per cent actively planning to do so,…
Voice analytics – what can it do for you?Read More →
Contributed Articles
The data revolution and business insights in housing
If you’re reading this, you’ll already be well aware of the issues facing our sector right now; there’s no need to re-hash the causes and current symptoms. The focus now is on how we, as a sector, can adapt to survive the massively-shifting landscape. Everyone in the sector right now is talking about creating efficiencies…
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Horatio the plant, Barclays’ Eagle Labs and the internet of things
This is Horatio, a plant who has had a troubled life. He was displaced at a very early age, ripped from the only roots he knew. Neglected and not watered for days, and with little hope to achieve his aspirations. Then, one day, he was transferred into the pot you can see here and rescued…
Horatio the plant, Barclays’ Eagle Labs and the internet of thingsRead More →
Procurement in a post-Brexit world
The impact of Brexit on UK housing providers is still unclear and is very much dependent on how the UK’s relationship with the EU is redefined – whether or not UK makes budget contributions to the EU, agrees to either free or restricted trade and movement of people, or even refuses to give any element…
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Topological data analysis
Computers are reasonably good at analysing large datasets, but there is one class of problem where they require a bit of help from puny humans – high dimensional datasets. By ‘high-dimensional’, we mean ‘wide’, as in lots of columns. When we have wide data, it’s very hard to spot commonalities across a number of those…
Topological data analysisRead More →
Data – From connections to projections
Data: it’s the stuff of IT. We hear about it all the time. Databases, datasticks, data lakes, data quality, data mining, data analytics. Just as with IT and iPads, so the consumerisation of data has led to everyone having an apparently expert opinion on what it is, what it’s for, what’s wrong with it and…
Data – From connections to projectionsRead More →
