I’ve recently bought a new toy. Amazon’s Echo Dot is a voice interface that enables me to ask my Alexa digital assistant questions about the weather, Wikipedia and the ongoing misfortunes of my football team. You may have seen Alexa at the Housing Technology 2017 conference in March during Capita’s inspiring presentation. Alexa comes with…
“Alexa, how are our tenants?”Read More →
Contributed Articles
Halfway to Amazon!
Along with my colleague Andrew Kidds, who manages our fabulous contact centre, I presented the story of Accent’s ICT journey at Housing Technology’s conference in March 2017. ‘Halfway to Amazon’ was a phrase coined by our critical friend, Frances Hipple from HACT, who had led a digital maturity review for us late last year which…
Halfway to Amazon!Read More →
Digital care and the internet of things
Continuing our series of features on the internet of things (IoT), Housing Technology interviewed Appello’s chief technology officer, Carl Atkey, on the digital-care provider’s view on the subject. Why is the internet of things important? From smart toothbrushes that can monitor your dental health to connected cars that know before you do that a part…
Digital care and the internet of thingsRead More →
What now for digital inclusion?
Digital inclusion isn’t a new issue. The latest figures launched last month by Lloyds Banking Group as part of their Consumer Digital Index confirm that there are still 11.5 million people in the UK who lack basic digital skills. I’ve been banging the drum about the need for cohesive and coordinated approaches to delivering digital…
What now for digital inclusion?Read More →
Innovating to transform service development and delivery at Viridian Housing
Now more than ever, the social housing sector needs to embrace innovation to tackle the challenges we all face and help shape the services of the future. The social housing sector will look very different over the next 10 years as the boundaries of what we do change. Our core offer will evolve, we will…
Innovating to transform service development and delivery at Viridian HousingRead More →
Voice analytics – what can it do for you?
Voice or speech analytics is still surprisingly new for housing providers, though widely used in the private sector. The latest Babel (2016) contact centre report, The UK Contact Centre Decision-Maker’s Guide, states that only six per cent of the housing sector currently uses voice analytics. But with 19 per cent actively planning to do so,…
Voice analytics – what can it do for you?Read More →
