As part of a major shift towards creating effortless customer experiences, Futures Housing Group is rolling out brand new systems across its operations to help staff work with greater flexibility and give tenants more ways to interact with them. In order to achieve this objective, Futures Housing is implementing Microsoft Skype for Business (SfB) and…
Futures Housing’s multi-channel communications – Preparing to executeRead More →
Contributed Articles
Calculating pay-to-stay rents in Canada
Canada has linked household income to social housing rents since the 1970s and along the way, the country’s housing providers have negotiated many of the same problems that face the UK’s housing providers as they implement the government’s planned pay-to-stay programme. Social housing providers in Canada are required to capture the same financial information as…
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Fit for the future at Longhurst Group
Fit for the future. That’s been the phrase on everybody’s lips at Longhurst Group over the last year. We’re confident that we’re fit-for-purpose but the challenge we’ve faced as an ICT team is how to also ensure that we’re ready for what is yet to come. So how can you prepare for the unknown? In…
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Can customer services save social housing?
The future of housing is unclear. Peter Graddon, director of Omfax Systems, providers of dynamic scripting solutions for the social housing sector, talks about how enhanced levels of customer service can help to save social housing. The issue We are facing a housing crisis with a huge lack of availability of affordable homes. According to…
Can customer services save social housing?Read More →
#HTtop5
As a new media and channel specialist at Red Kite Community housing, welcome to the first ever #HTtop5… A bitesize chunk of technology news goodness, wrapped up in a delicious layer of creative possibilities, kind of like a tech-news sausage roll. So sit back, prepare your taste buds and take a housing-size bite of the…
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What makes a successful digital organisation in the housing sector?
Digital transformation, a source of confusion and worry for leaders in the housing sector, is nothing to be afraid of. It more or less refers to getting a business ready to operate in a changing digital environment. Uncertainty surrounding the impact that Brexit will have on the market has, for at least the short term,…
What makes a successful digital organisation in the housing sector?Read More →